COVID Protocols

Dear Beloved Guest, 

The COVID-19 pandemic has necessitated a change to the way that we operate.  In order to ensure that we continue to safely meet the needs of our guests whilst providing a safe environment for our team members, please be mindful that certain practices will now have to be observed.

• For ease of service, check-in will be expedited. Please follow the instructions provided

• ALL overnight guests will be asked to follow the national travel protocols for vaccinated and unvaccinated guests. Diners at our Sea Fans Beach Bar and Restaurant must provide proof of vaccination or a negative test taken within 24 hours of the reservation. This test must be from an accredited lab.

• They will also be required to wear a face mask while in common areas, such as the lobby and the restaurant. Persons not wearing a face mask will be asked to leave and will not be served. Face masks will be available for purchase at the Front Desk. 

• All guests will be expected to wash and sanitise their hands frequently. To facilitate this, additional dispensers have been installed around the property.

• Social distancing must strictly be observed in all public areas. A maximum of four (4) persons will be allowed in the lobby at a time. Unrelated parties must always maintain a distance of six (6) feet. When interacting with the Front Desk or Guest Services agent, please observe the markings indicating the appropriate distance on where to stand. 

• For the safety of staff and guests, housekeepers will no longer be allowed to clean rooms while guests are present. To schedule your housekeeping service, please call us at the Front Desk. 

• Our restaurant menus can be found on the Dining tab. Unfortunately, the bar area will no longer be a seating area. Room service orders will be possible between the hours of 7:30 a.m. and 8:00 p.m.

• Beach and pool loungers are to be sanitized before being issued to guests and kept 6 feet apart.

• We ask that if at any time you experience any symptoms that are in line with COVID-19 that you self-isolate in your room. Room service will still be available to you. Please allow the Front Desk to know so that the necessary steps can be taken. Rest assured that your information will be stored confidentially.

• Please note that all external businesses on the island require face masks to conduct services, including public transport.    

• Current protocols require persons to come into the island with a negative PCR test taken three days prior to arrival.

• Vaccinated guests are no longer required to quarantine on arrival. 

• Unvaccinated persons arriving with the negative pre-flight PCR test are required to quarantine while awaiting their second test.  The second test is taken five days after arrival.

• We are a designated quarantine hotel so guests can spend this period with us.  We require that guests remain in room during the quarantine period with access to the patio or balcony of their room.

• We will make every effort to make you as comfortable during this time including providing room service and grocery shopping with only a 10% service fee.

• Once on island you will need to contact the Ministry of Health to make your booking for the second test.  The Ministry will then assign the appointment time and location usually at the Wildey Gymnasium.  

• Once you have made your appointment, we can assist with arranging for your transportation there in an approved taxi.  

• Alternatively,  we can arrange for a private test at a cost of approximately US$175 (this includes a contingency fee in the event you charge to your room and is based on the best rate available to us at present).  This test is done at the hotel.  Please be assured that you can pay the doctor directly and will be charged at the rate provided by the doctor or testing service provider.

• Guests are often required to self-monitor whilst in quarantine and record daily temperature readings.  We suggest that you bring a thermometer with you for this purpose.  However, you can also purchase a thermometer from our front desk if you do not travel with your own.

We hope that you will not feel overwhelmed with these requirements and you should feel free to contact us with any concerns or queries prior to travel.  These measures are for the wellbeing of everyone and we guarantee that it will be well worth the sacrifice as we still have the same wonderful location, beautiful beach, warm sunshine and service awaiting you.

See you soon!