FAQS

Questions about the Hotel

  • What time is check-in? 
    Check in begins at 3 p.m.
  • What time is check-out?
    Check out is at 12 p.m.
  • Can I pay by credit card?
    Yes, you can. We accept Visa, Master and American Express credit cards.
  • When is payment required?
    Full payment is due at the time of booking for non-refundable offers, and upon check-in for all other bookings.  When checking in, a fully refundable security deposit is required, and this can be done in cash or on your credit card as a pre-authorisation on your account. All incidentals and other charges are settled at the time of departure. 
  • Is late check-out possible?
    Late check-out is subject to availability.  If available, there is usually a charge of US $75 to stay in the room up until 5 p.m. For a check-out after 5 p.m., you would be required to book the room for an additional night.
  • Is Front Desk open 24 hours?
    Yes, a front desk agent will be available around the clock.
  • Where can I leave my luggage while I wait to depart the hotel?
    If your room isn’t yet ready or if you have an early check-out, we can store your luggage for you free of cost.
  • Is there WiFi?
    WiFi is available all throughout the hotel, restaurant and on to the beach in front of the property. Upon check-in, our front desk agent will give you the password. It can also be found on your copy of the welcome letter.
  • Is it an all-inclusive hotel?
    No, we don’t offer all-inclusive rates. However, meal plans can be added. We have breakfast packages, breakfast and lunch packages and breakfast lunch and dinner packages.
  • Is breakfast included in the price?
    Breakfast is not usually included in the price unless specifically stated.  Our rates are usually room only.   A breakfast meal plan can be added at a supplement of US $13 per night per person.
  • Is room service available?
    Yes, room service is available between 7:30 a.m. and 9:30 p.m.  Room service charges will apply.
  • Is there wheelchair access?
    We have fully accessible rooms on our ocean side.  This request must be made at the time of booking.  Our restaurant is also fully accessible.  Our upper floors are not wheelchair accessible.
  • Is there an elevator?
    There is no elevator on property.
  • Can I smoke in my room?
    In keeping with the laws of Barbados smoking is strictly prohibited in the rooms and any covered areas; this includes patios and balconies.  To ensure that non-smokers are not negatively impacted smoking is also not allowed on the pool decks.  There are designated smoking areas on the deck of the restaurant, along the walkway in front of the lobby and in the fully enclosed courtyard on the eastern side of the property.
  • Are prices quoted per room or per person?
    The prices are usually quoted for a maximum of double occupancy (two persons sharing the room). There will be an additional charge for any extra persons in the room.
  • Are pets allowed?
    No, pets are not allowed on the property.
  • Do you offer beach towels? 
    Beach towels are free for guests. At the beginning of your stay you are required to make a fully refundable deposit of US $10 for use of the beach towels.  During your stay you can change your towels as often as needed.  You can either receive fresh towels or a towel card when returning the towels.  At the end of your stay, on return of the towels or the towel cards, your deposit is returned.
  • Do I have to pay for a beach chair/umbrella?
    Beach chairs are free for resident guests of the hotel. Beach umbrellas come at a fee of US $5 per umbrella per day.
  • What are the gym hours?
    Our gym is open from 7 a.m. – 7 p.m.  Please ask our Front Desk agent if you wish to use it outside of regular hours.
  • Do you offer self-catering facilities?
    All of our rooms are standard hotel rooms except our Penthouses, which offer kitchenette facilities. All other rooms offer mini refrigerators.
  • Where should we exchange our beach towels?
    You can exchange your beach towels at the pool bar during the hours of 10 a.m. – 6 p.m. Outside of those hours, our front desk agents will be happy to assist you.
  • When is happy hour?
    Sea Fans Beach Bar and Restaurant has two happy hours, one from 12 noon – 1p.m. and the other from 5 p.m. – 6 p.m.
  • Do you offer laundry services?
    Yes, we do offer laundry service. It is be available during housekeeping hours and comes at a cost of US$12.00 per 15-pound load.
  • When are housekeeping hours?
    Housekeeping hours are 8:30 a.m. – 5:00 p.m.
  • What is there to do at the hotel?
    During the day there are many options on the beach including boogie boarding, surfing, jet skiing and other water sports (charges may apply).  We try also to provide something for our guests to do almost every night. We have Aqua Zumba on Mondays, our Manager’s Cocktail every Tuesday night followed by dinner with live entertainment, our Games Evening on Wednesdays, Karaoke on Thursday nights and our Lunch buffet with live entertainment on Sundays.  In addition, the St. Lawrence Gap is a central entertainment area so you are assured you will find something to suit your tastes.
  • Do you offer Day Passes?

Our Day Pass is $74 BDS per adult and comes with $34 BDS redeemable in food and beverage credit. It is $37 BDS for children 12 and under and comes with $17 BDS redeemable in food and beverage credit. The Day Pass runs from 10 a.m. until 6 p.m. and grants access to both our pools, our beach chairs and towels and our free WiFi. Snorkels and boogie boards are available on request. Discounts on Jetski rides also available on request.   

 

Questions about Transportation

  • How do I get the bus to Bridgetown?
    Once you leave the hotel, turn to the left and head up the hill, keeping Dover pasture on your right side. Once you pass Braddie’s bar keep going until you reach a junction to the main road.  The bus stop will be on your right. From there you can catch either a blue or yellow bus, or a white ZR van marked Bridgetown.
  • How much is bus fare?
    Bus fare is US$1.75 or BDS$3.50 BDS per person per trip.  Please note that United States coins are not accepted in Barbados so it is best to have Barbados change for the buses.
  • How do I get to Oistins?
    You can either use public transportation to get to Oistins, or we can arrange transportation for you. By public transport, you take the same road to the bus stop as if you were catching a bus to Bridgetown. Instead of the bus stop on the right, cross the road and walk down until you see the bus stop. An Oistins, Silver Sands or 3D van would take you into Oistins.
  • What is a good time to go?
    A good time to visit Oistins would be on Friday nights, when they have their weekly fish fry. Ask guest services about our shuttle service there and back.
  • How much is the taxi there/back?
    Typically, a taxi would be US$13 to get to Oistins. On Fridays, we offer a shuttle service for the Fish Fry. Ask about it at Guest Services.
  • Where is the closest ATM/Bank?
    To reach the closest ATM take a right turn out of our lobby and walk for about 250m (about 5 minutes) along the St. Lawrence Gap.  It is located on the left side of the road and will be clearly marked. It is next to the arcade.
  • How much is the taxi from/to the airport/port/Bridgetown?
    Taxis in Barbados have varying prices. To and from the airport will be approximately US$25. To Bridgetown it will be approximately US$18.  To the port it will be approximately US$23, while it will be approximately US$25 to the world-renowned Kensington Oval.
  • How far are you from the airport/Bridgetown/Oistins?
    We are 11 kms from the airport, about a 15-minute drive in regular traffic conditions.
    We are 7.6 kms from Bridgetown, about a 15-minute drive in regular traffic conditions.
    We are 3.7 kms away from Oistins, about an 8-minute drive in regular traffic conditions.
  • Can I rent a car from the hotel or nearby?
    Yes.  Car rental companies in Barbados deliver to the hotel so just check with your guest services agent to make arrangements for your rental.
  • Where is the closest supermarket/convenience store?
    There are a number of small convenience stores along the gap, all within 10 a minute walk. The largest of these would be Dover Mart. For a wider variety, you can visit Massy Supermarket in Worthing.
  • Where is the nearest pharmacy?
    The nearest pharmacy is at Elcourt Clinic, about a 10-minute walk away

Questions about the Island

  • Is the water safe to drink?
    Yes, it is safe to drink our water.
  • How safe is the island?
    Barbados is known to be a relatively safe island. We recommend that our guests take all the same common-sense precautions they would at home including leaving valuable and large sums of money in the safe, avoiding unlit and lonely areas, among others.  
  • What are the best beaches?
    Our own Dover beach is quite lovely. Other notable beaches would be Carlisle Bay and Miami beach.
  • What are the must-see attractions?
    Harrison’s Cave, St. Nicholas Abbey with its new train ride, Garrison Savannah Historic Area, Mount Gay Distillery and Hunte’s Gardens are among some of the must-see attractions in Barbados. Ask our guest services agent about booking your tours.
  • What’s a good place to get local food? Where is the best place to eat?
    Sea Fans Beach Bar and Restaurant, our on-site dining option, offers a delicious array of local food at an affordable price. If you would like to venture out further, all along St. Lawrence Gap has all sorts of dining experiences, from food stalls to fine dining.
  • What’s there to do nearby?
    St. Lawrence Gap houses many restaurants, bars, shops and nightclubs and we’re located right in the heart of it. You’ll always be able to find something to do, whether it be karaoke, a nightclub or a good ole’ Bajan “lime”. Our lovely beach also offers possibilities for lounging or water sports.
  • Will it rain today? What is the weather usually like at this time of year?  When is it rainy season?
    In Barbados we can almost guarantee sunshine as rain is usually intermittent and followed shortly by sunny skies.  However, it is important to note that we do have a rainy season and heaviest rainfall is usually experienced in September to November.  Rain is generally more frequent during hurricane season, which runs from June to November. The dry season runs from December to mid-April, where days are less humid.
  • Will there be seaweed?  When will the seaweed go away?
    The seaweed is a natural occurrence and, unfortunately, we cannot predict its presence or how severe or mild it will be.